Frequently Asked Questions
After purchasing your samples, you will receive an email with a discount code matching the value of your purchase ($12 or $14) to apply towards a future order. This code cannot be combined with other discounts and will expire after 12 months.
Please allow up to 10 minutes for the email to deliver to your inbox. Be sure to check your junk and promotions mailbox (GMail). If you're still having trouble, please email email@example.com and we would be happy to help you.
You will receive a site credit equivalent to every dollar you spend on samples for up to two samplers (total of $24, $26 or $28). For example, if you purchase a Black Label Collection Sampler, you'll get a $14 site credit to use on a future purchase. If you purchase a White Label and Black Label Collection Sampler, you'll get $26 a site credit to use on a future purchase.
Only the cost of samples ($12 or $14) will be awarded to you in the form of site credit. See other FAQs for more details.
It depends how much product you use. Some customers comfortably use one sample packette 2-3 times. However, please note that you cannot re-seal the sample packette once it has been opened.
All Collection Samplers are considered final sale and are not eligible for return or exchange.